Terms of Service

These Terms of Service ("Terms") form a binding agreement between you ("Customer", "you") and Clouno Inc., a Delaware corporation trading as "SrvBot" ("we", "us", "our"). They govern your use of the SrvBot managed hosting service and the srvbot.io website (together, the "Service"). By creating an account, completing checkout, or otherwise using the Service, you accept these Terms. If you are using the Service on behalf of a company or other entity, you confirm you have authority to bind that entity, and "you" refers to it.

If you do not agree to these Terms, do not use the Service.

1. Eligibility and your account

You must be at least eighteen years old and able to enter into a binding contract. You are responsible for keeping your account credentials confidential and for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorised access. You must provide accurate billing and contact information and keep it current.

2. What the Service is

SrvBot is a managed hosting platform for WordPress, static sites, and Next.js applications. Our managed scope includes the underlying server infrastructure, the operating system, the web server, PHP or Node runtimes, automated security patching of those components, and platform-level monitoring. We provision your site in the region you select at signup (currently EU, US, or Asia).

Your scope includes everything you choose to deploy on the platform: WordPress themes and plugins, application code, your own database content, third-party integrations, and any tools or scripts you install. You are responsible for the security, licensing, performance, and lawfulness of what you deploy. Where we manage WordPress core updates as part of the Service, we may pause or delay an update if it would conflict with your installed themes or plugins; you remain responsible for the compatibility of your chosen third-party code.

3. Plans, trial, fees, and billing

Plans, prices, and billing periods are described at srvbot.io/get-started and are incorporated into these Terms. We process payments through Stripe; by submitting payment details you authorise us and Stripe to charge the payment method you provide.

Trial. New subscriptions begin with a fourteen-day free trial. You will not be charged during the trial. We will send you a reminder email at least three days before your trial ends. If you do not cancel before the trial ends, your subscription converts to the paid plan you selected and we will begin charging at the price and cadence shown at checkout.

Auto-renewal. Paid subscriptions renew automatically at the end of each billing period (monthly or annual, depending on what you chose) until you cancel. For annual plans, we will email you at least seven days before each renewal. You can cancel at any time from your account; cancellation takes effect at the end of the current billing period.

No refunds. All fees are non-refundable except where required by law. Cancelling stops future billing; you will not be refunded for the current period, and the Service remains active until that period ends. Promo codes and discounts are subject to the terms shown when you redeem them.

Taxes. Prices are exclusive of taxes unless stated otherwise. You are responsible for any sales tax, VAT, GST, or similar taxes payable on your subscription, except for taxes on our net income.

Past-due accounts. If a charge fails, we may retry, downgrade, or suspend the Service. Accounts more than thirty days past due may be terminated and their data deleted.

Strong customer authentication. We may require you to complete additional authentication with your card issuer (such as 3-D Secure or a one-time passcode) at signup or for subsequent charges. Completing this authentication is your confirmation that the charge is authorised by you.

Disputes and chargebacks. If you have a billing question or believe a charge is incorrect, contact us at [email protected] within thirty days of the charge and we will work with you in good faith to resolve it. Filing a chargeback or payment dispute with your card issuer without first attempting to resolve the matter with us is a material breach of these Terms. If you file a chargeback, we may immediately suspend or terminate the Service, retain a record of the dispute on your account, and pursue collection of the amount owed by any lawful means.

4. Your content and data

You retain all ownership of, and responsibility for, the content, code, data, and other materials you upload to or generate through the Service ("Your Content"). You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display, back up, and otherwise process Your Content solely as needed to operate the Service for you. This licence ends when your subscription ends, except to the extent we are required to retain data by law.

You represent that you have the right to use Your Content, that it does not infringe anyone's intellectual property or other rights, and that your processing of personal data through the Service complies with applicable privacy law. Where you process personal data of EU or UK individuals through the Service, our Data Processing Agreement at /legal/dpa applies and is incorporated into these Terms.

5. Backups

We may take operational backups of your site to support our own disaster recovery, but those backups are for our operational use and we do not guarantee their availability, integrity, or restorability for you. You are responsible for maintaining your own backups of Your Content. We strongly recommend exporting your database and files regularly using the tools we provide or third-party plugins of your choice.

6. Acceptable Use

You must not use the Service to host, distribute, or facilitate:

• content that is illegal in either your jurisdiction or ours;
• malware, viruses, worms, ransomware, or any code designed to disrupt or compromise other systems;
• phishing pages, scams, fraudulent commerce, or material designed to deceive;
• unsolicited bulk email, spam, or open SMTP relays;
• cryptocurrency mining, distributed proof-of-work, or other workloads whose primary purpose is to consume compute resources;
• child sexual abuse material or any content that exploits minors;
• material that incites violence, harasses, or promotes hatred against protected groups;
• pirated software, media, or other infringing material;
• material that violates export-control or sanctions law;
• activities that disrupt, overload, or attempt to gain unauthorised access to our infrastructure or any third party's systems.

You must also not resell or sublicense the Service to third parties without our written agreement, attempt to reverse-engineer the platform, or use the Service to benchmark a competing service.

We may investigate suspected violations, and we may suspend or terminate the Service immediately if we determine, in good faith, that a violation has occurred.

7. Suspension and termination

By you. You can cancel at any time from your account. Cancellation takes effect at the end of the current billing period; you will not be charged again.

By us, for cause. We may suspend or terminate the Service immediately, without notice, if you breach the Acceptable Use Policy, if your payment is overdue, if you file a chargeback with your card issuer without first attempting to resolve the matter with us, if a third party makes a credible legal claim against your use of the Service, or if continued provision of the Service would expose us to legal liability or material risk.

By us, for convenience. We may terminate or stop offering the Service with thirty days' written notice to you. If we do, we will pro-rata refund pre-paid fees covering the period after termination.

Effect of termination. When the Service ends, your access stops and we will delete Your Content from active systems within thirty days, and from operational backups within ninety days, except where retention is required by law. You should export anything you need before your subscription ends.

8. Service availability and SLA

We aim for high availability and publish our service-level commitment at /legal/sla. The SLA is the sole and exclusive remedy for downtime or degraded performance. Outside the SLA, we make no guarantees about uptime, response times, or specific performance characteristics.

9. Our intellectual property

We and our licensors own all rights in the Service, including the platform software, the srvbot.io website, the SrvBot name and logo, and any documentation we provide. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service during your subscription. You receive no other rights. You must not remove proprietary notices from anything we provide, and you must not use our trademarks without our prior written consent.

If you send us feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

10. Privacy

Our Privacy Policy at /legal/privacy describes how we handle personal information about you and your end users. By using the Service you acknowledge that policy. Where we process personal data on your behalf, our Data Processing Agreement at /legal/dpa applies.

11. Warranty disclaimer

The Service is provided "as is" and "as available", with all faults and without warranty of any kind. To the maximum extent permitted by law, we disclaim all warranties, express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that it will meet your requirements.

Some jurisdictions do not allow exclusion of certain warranties; in those jurisdictions our warranties are limited to the minimum extent permitted.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, business interruption, or cost of substitute services, even if advised of the possibility of such damages.

Our total aggregate liability arising out of or in connection with these Terms or the Service, whether in contract, tort, statute, or otherwise, is limited to the amount you paid us in fees for the Service in the three months immediately preceding the event giving rise to the liability. This cap applies in aggregate to all claims taken together, not per claim.

Nothing in this section limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or for wilful misconduct.

13. Indemnification

You will defend, indemnify, and hold harmless Clouno Inc. and its directors, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) Your Content; (b) your use of the Service in violation of these Terms or applicable law; (c) your breach of the Acceptable Use Policy; or (d) any claim that Your Content, or your use of the Service, infringes a third party's rights. We will give you prompt notice of any such claim, allow you to control the defence, and reasonably cooperate at your expense.

14. Force majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, government action, labour disputes, internet or network failures outside our infrastructure, or failures of upstream providers. The affected party will use reasonable efforts to resume performance.

15. Changes to these Terms

We may update these Terms from time to time. When we make material changes we will notify you by email or by a notice on the Service at least thirty days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the changes, your sole remedy is to cancel the Service before the effective date.

16. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Any dispute arising out of or in connection with these Terms or the Service will be brought exclusively in the state or federal courts located in Delaware, and both parties consent to the personal jurisdiction of those courts.

17. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy, the SLA, and the DPA (where applicable), are the entire agreement between you and us regarding the Service and supersede any prior agreements.

Severability. If any provision is held unenforceable, the remainder of these Terms continues in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

Notices. Notices to you will be sent by email to the address on your account. Notices to us must be sent to [email protected].

Independent contractors. The parties are independent contractors; nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

18. Contact

Questions about these Terms can be sent to [email protected].