Understanding your invoice

This article explains what each line on a SrvBot invoice means and how to download a copy for your records.

Finding your invoices

Go to Account → Billing → Invoice history. Each invoice shows the billing period, the amount charged, and a 'Download PDF' link. PDFs are formatted for expense reports and include your company name and VAT number if you've added them to your account.

What each line means

Plan: the base charge for your current plan (Site at $29/mo, or Site Pro at $79/mo). This line always reflects the plan you were on for the billing period shown.

Billing period: the dates the invoice covers. Monthly plans bill on the same date each month (the date you first subscribed). Annual plans show a 12-month period.

Proration: if you changed plans mid-cycle, you'll see a proration line. An upgrade credits you for the unused portion of the old plan and charges the new plan from the upgrade date. A downgrade credits the unused portion toward future invoices.

Tax: SrvBot collects VAT or GST where required by law. The tax line shows the rate and amount. If your business is VAT-registered, add your VAT number under Account → Billing → Tax details — it will appear on future invoices and may reverse the charge depending on your jurisdiction.

Annual plans

If you're on an annual plan, you'll see a single charge for the full year rather than monthly invoices. The effective monthly rate is lower than the monthly plan: $290/yr for Site (vs $348 billed monthly) and $790/yr for Site Pro (vs $948 billed monthly).

Missing an invoice?

Invoices are emailed to the billing contact on your account (Account → Billing → Billing contact). If you haven't received one, check your spam folder first. If it's not there, you can always download past invoices directly from the billing page.

Still stuck? Reply to any email you've received from us, or send a note to [email protected]. A human will be with you within an hour during business hours.